Airlines’ Lost and Found Policies: A Comparison Between United Airlines and American Airlines

Airlines' Lost and Found Policies: A Comparison Between United Airlines and American Airlines 1

Lost and Found Procedures

Losing something while traveling can be a frustrating and stressful experience, which is why airlines’ lost and found policies are so important. United Airlines and American Airlines both have procedures in place to assist passengers in locating and recovering lost items, but their policies differ slightly.

Airlines' Lost and Found Policies: A Comparison Between United Airlines and American Airlines 2

At United Airlines, passengers are advised to contact the lost and found department online or over the phone as soon as they realize an item is missing. If the item is found, the airline will attempt to return it to its rightful owner within 24 hours. If the item is not claimed, it will be kept for a maximum of 90 days before being donated or disposed of.

American Airlines’ lost and found policy is similar to United’s in that passengers are encouraged to report lost items as soon as possible. However, American Airlines states that they will only hold onto lost items for 30 days, after which they will be donated or disposed of.

Lost Item Retrieval Fees

While some airlines provide lost and found services at no cost, both United Airlines and American Airlines charge fees for the return of lost items to their owners.

United Airlines charges a $25 service fee for lost items, which is billed to the passenger’s credit card once the item is located and returned. American Airlines charges a similar fee of $30 for lost items, which can also be charged to a credit card. However, American Airlines’ fee also covers the cost of shipping the lost item to its destination if necessary.

Tracking Lost Items

Being able to track the progress of a lost item is essential for easing the anxiety and stress that comes with losing something valuable. Both United Airlines and American Airlines offer tracking services for lost items, but the level of detail provided differs between the two airlines.

With United Airlines, passengers are given a case number when they report a lost item, which they can use to track the status of their item online. The status updates are limited to “Found,” “Being Processed,” and “Complete.”

American Airlines takes tracking a step further, offering a more detailed status report for lost items. Passengers are given a file reference number when they report a lost item, which they can use to track the location and progress of their item through a secure online system.

Lost Items While Transferring Flights

Losing an item while transferring flights can be particularly stressful, as it can be difficult to determine which airline or airport is responsible for the lost item. United Airlines and American Airlines have different procedures in place for lost items that are lost during a connecting flight.

United Airlines states that they will provide assistance in locating and recovering the lost item, but that ultimately the responsibility lies with the previous carrier or airport. Passengers are advised to contact the airline or airport where the item was last seen to report the loss.

American Airlines takes a more proactive approach, stating that they will contact the previous airline or airport on the passenger’s behalf to assist in locating the lost item. If the item is located, American Airlines will arrange to have it shipped to the passenger’s final destination.

Conclusion

Traveling can be stressful enough without having to worry about lost items. While United Airlines and American Airlines have different lost and found policies, both strive to assist passengers in recovering their lost items. By being aware of each airline’s policies, passengers can better prepare themselves in the event that something of value is lost while traveling. If you want to know more about the subject covered, https://airport-lost-and-found.com/american-airlines-lost-and-found/, explore the thoughtfully chosen external material to supplement your study and broaden your understanding of the subject.

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